Here you can find the answers to frequently asked questions! If you have product specific question, please click on a product.
Download the guide to update your Mousetrapper.
DownloadWired Mousetrapper
Wireless Mousetrapper
If you are still experiencing connection issues, please contact us here.
This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.
All you need is a can of compressed air (available from most office supply and electronics stores). Follow these steps:
To work wirelessly with the Mousetrapper, connect the USB receiver – which is stored in a compartment underneath the Mousetrapper – into a free USB slot on your computer.
If you have a Mousetrapper Prime, wireless mode starts automatically.
Then disconnect the USB cord and test that your Mousetrapper is working wirelessly.
You can use it wirelessly until the LED begins blinking red. When that happens, you need to charge the battery by reinserting the USB cord. Of course you can keep working as usual while the unit charges. When the LED glows a steady green, the unit is fully charged. The LED should go dark when you disconnect the USB cord.
The Advance, Alpha and Prime models have a scroll feature on the right edge of the control pad. To activate scrolling:
It can take a bit of time to get used to the technique if you haven’t worked with it before, and if the user wants different scrolling methods, there are also scroll buttons.
See the instructions for button configuration on your model.
This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.
All you need is a can of compressed air (available from most office supply and electronics stores). Follow the steps below.
There is a label on the underside of your Mousetrapper with the product’s serial number. The serial number consists of: MTV xx xxxxxx (ex. MTV09 312336)
Send an email with your serial number to support@mousetrapper.se.
To check which commands are available for each key, use it in your browser.
All changes made in MT Keys are stored locally in the Mousetrapper. You no longer need to download it to your computer, use it directly in the browser.
It is possible to replace the wrist pads on Mousetrapper models Advance 2.0 and Prime if they become worn. New pads can be purchased from our resellers and directly via Mousetrapper. Contact us if you need help with ordering new wrist pads.
Replacing the wrist pads
Start by easing off the frame that surrounds each pad. This can be done entirely by hand or with the help of a thin object. Gently pry up the inside edges of the frame, remove the old pad and insert the new one. Then press the frame back down until all the retention clips snap into place.
We use the type of battery found in most mobile telephones today. The durability varies depending on usage. The battery has a 6-month warranty.
If the battery has expanded so the battery compartment cover can no longer be closed easily, the battery should be disconnected immediately and handed in for recycling. Do not try to force the cover on again if the battery doesn’t fit (see image). Of course, it is possible to work with the battery disconnected by using the supplied USB cable.
Replacing the battery
New batteries can be purchased from most Mousetrapper resellers and directly from us.
You can easily replace the battery in Mousetrapper Prime yourself as it sits under a battery compartment cover that is easy to open without tools.
Advance 2.0, Advance 2.0+, Delta and Lite:
A 2-year warranty from the date of purchase.
Prime and Alpha:
A 2-year warranty from the date of purchase. A 6-month warranty applies to the battery.
Mousetrapper Alpha, Delta and Lite, use a USB-Micro cable.
Mousetrapper Advance 2.0 and Advance 2.0+, use a USB-Mini cable.
Mousetrapper Prime, use a USB-C cable.
These can be purchased from most electronics retailers or our Webshop.
If you have an older version of Windows or Mac OS, you can download MT Keys using the button below.
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